Shipping policy

 

Shipping Policy

Effective Date: October 14, 2025

Legal Entity: Fit Culture LLC (“Fit Culture,” “we,” “us,” or “our”)

Website: www.fitculture.com & shop.fitculture.com

We do our best to make sure your order reaches you quickly and safely. Please review our shipping guidelines below.

1. Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed and another when it ships, including your tracking number.

  • During product launches, holidays, or promotions, processing times may be slightly longer due to higher order volume.

2. Shipping Rates & Methods

  • Shipping rates are calculated at checkout based on weight, destination, and delivery method.

  • We currently ship within the United States and Canada.

  • Orders are shipped from our U.S. fulfillment center using major carriers such as USPS, UPS, or FedEx.

  • Free shipping may be available during special promotions.

3. Delivery Time

  • Domestic U.S. orders generally arrive within 3–7 business days after shipping.

  • Canadian orders may take 7–14 business days, depending on customs and carrier delays.

  • Once a package is handed to the carrier, Fit Culture LLC is not responsible for delays caused by weather, customs, or carrier issues.

4. Tracking Your Order

When your order ships, you’ll receive a shipping confirmation email with a tracking link. You can track your package directly from that link or by logging into your Fit Culture account.

5. Incorrect or Undeliverable Addresses

Please double-check your shipping information before submitting your order.

Orders returned to us due to an incorrect or incomplete address will require a reshipping fee. If an order is lost due to an incorrect address provided by the customer, we cannot issue a refund.

6. Damaged or Missing Items

If your order arrives damaged or with an incorrect item, please contact support@fitculture.com within 7 days of delivery.

  • Include your order number, a brief description, and photos (if applicable).

  • We’ll replace or reship your item at no cost if the issue is verified.

7. Lost or Stolen Packages

If your tracking number shows “Delivered” but you haven’t received your package:

  • Please check with neighbors, building management, or your local post office.

  • If it cannot be located, contact support@fitculture.com and we’ll help you file a claim with the carrier.

8. International Orders

At this time, international shipping beyond the U.S. and Canada is not available. We plan to expand in the future.

Questions?

Email us at support@fitculture.com — our team is happy to help.